Return & Refund Policy
Effective Date: August 6, 2026
At David's Bridal, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to provide a simple and transparent return and refund process.
Returns
Returns Accepted: Yes, for eligible defective and non-defective products.
Return Window: Returns must be requested within 30 days of receiving your order.
Product Condition: Returned items must be:
-
New, unused, and unworn.
-
In their original condition.
-
Returned with original tags, packaging, and accessories (where applicable).
-
Accompanied by proof of purchase or your order number.
Items that have been worn, altered, damaged after delivery, or returned without their original tags may not be eligible for a refund.
Return Method
Returns are accepted by mail.
Before returning any item, please contact our customer support team to obtain return instructions.
Return Shipping Label:
-
Customer's responsibility for returns due to a change of mind, sizing, or preference.
-
Provided by David's Bridal for approved returns involving damaged, defective, or incorrect items.
Exchanges
Exchanges are available subject to product availability.
If your requested replacement is unavailable, you may choose:
-
Store credit, or
-
A refund to your original payment method.
Return Shipping Costs
If you receive a damaged, defective, or incorrect item, we will cover the return shipping costs or provide a prepaid return shipping label where applicable.
For returns that are not the result of our error, customers are responsible for the cost of return shipping.
Restocking Fee
We do not charge any restocking fees on approved returns.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
Refund Processing Time: Within 7 business days after your return has been approved.
Refunds will be issued to your original payment method. Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve your claim quickly, please include:
-
Your order number.
-
A description of the issue.
-
Clear photographs of the item and packaging.
Once verified, we will arrange a replacement or issue a full refund where applicable.
Non-Returnable Items
The following items are generally not eligible for return unless they arrive damaged or defective:
-
Items that have been worn, washed, or altered.
-
Final sale or clearance items (if marked as non-returnable).
-
Gift cards.
-
Personalized or custom-made products.
Order Cancellations
Orders may be cancelled before they have been processed for shipment.
Once an order has been dispatched, it can no longer be cancelled but may qualify for return in accordance with this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
David's Bridal
Email: contact@davidsbridal.shop
Phone: +1 (480) 785-7300
Address: Ahwatukee Foothills Towne Center, 5043 E Ray Rd, Phoenix, AZ 85044, United States