Cancellation Policy

Effective Date: August 6, 2026

At David's Bridal, we understand that plans can change after placing an order. This Order Cancellation Policy explains when an order may be cancelled, how to request a cancellation, and how refunds are handled.

1. Cancellation Eligibility

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep your purchase after delivery, you may request a return in accordance with our Return & Refund Policy.

2. Cancellation Timeframe

If you need to cancel your order, please contact us as soon as possible after placing it.

Our fulfillment team begins processing orders shortly after they are received. As a result, cancellation requests submitted after processing has started may not be possible.

If your order has already shipped, it will not qualify for cancellation and must instead follow our return procedure.

3. How to Request a Cancellation

To request an order cancellation, please contact our customer support team and include:

  • Your order number.

  • The item(s) you wish to cancel.

  • The reason for your cancellation (optional).

Our team will review your request and notify you whether your order is eligible for cancellation.

4. Contact Methods

You may request a cancellation using any of the following methods:

Email: contact@davidsbridal.shop

Phone: +1 (480) 785-7300

Our customer support team will respond as quickly as possible during normal business hours.

5. Refunds for Cancelled Orders

If your cancellation request is approved before your order has been shipped:

  • Your order will be cancelled.

  • A full refund will be issued to your original payment method.

Approved refunds are generally processed within 7 business days. Depending on your financial institution, it may take additional time for the funds to appear in your account.

6. Partial Order Cancellations

If your order contains multiple items, you may request cancellation of specific products before they enter processing.

If approved, only the cancelled item(s) will be refunded, while the remaining items will continue through the normal fulfillment process.

7. Order Changes

If you need to update your:

  • Shipping address

  • Billing information

  • Product selection

  • Size or quantity (where applicable)

  • Other order details

Please contact us immediately after placing your order.

While we will make every reasonable effort to accommodate your request, changes cannot be guaranteed once order processing has begun.

8. Fraud Prevention

To help protect our customers and maintain a secure shopping environment, David's Bridal reserves the right to cancel any order that appears to involve:

  • Unauthorized payment activity.

  • Suspected fraudulent transactions.

  • False or misleading customer information.

  • Violations of our Terms of Service.

  • Any activity that may compromise the security of our customers or business.

If an order is cancelled for security reasons, any eligible payment received will be refunded to the original payment method.

9. Contact Information

If you have any questions regarding this Order Cancellation Policy or need assistance with an existing order, please contact us.

David's Bridal

Email: contact@davidsbridal.shop

Phone: +1 (480) 785-7300

Address: Ahwatukee Foothills Towne Center, 5043 E Ray Rd, Phoenix, AZ 85044, United States